Cookies Policy

Effective Date: 17 September 2025

Dentalflo AI Pty Ltd ("we", "our", "us") uses cookies and similar technologies on www.dentalfloai.com.au ("Site") to enhance your browsing experience, improve our services, and support secure functionality. This Cookies Policy explains what cookies are, how we use them, and your choices.

1. What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function efficiently, improve user experiences, and provide information to website owners.

We also use similar technologies (such as pixels, tags, and scripts) for analytics, service improvement, and marketing.

2. Types of Cookies We Use

• Strictly Necessary Cookies
  Required for the Site to function (e.g., login sessions, security features, load balancing). These cannot be disabled.
• Performance & Analytics Cookies
  Help us understand how visitors use the Site, track errors, and improve functionality (e.g., Google Analytics).
• Functional Cookies
  Remember your preferences (such as language or region) to provide a tailored experience.
• Advertising & Targeting Cookies
  Used to deliver relevant ads and measure their effectiveness. These may include third-party cookies (e.g., Meta Pixel, Google Ads).

3. How We Use Cookies

We use cookies to:

• Operate and secure our platform;
• Analyse traffic and usage patterns;
• Personalise your experience;
• Enable integrations (e.g., CRM, booking tools, Meta Ads tracking);
• Support marketing campaigns and measure performance.

4. Third-Party Cookies

Some cookies are set by third-party providers who help us with analytics, advertising, or integrations. These providers have their own privacy and cookie policies.

5. Legal Basis for Use

• Australia: Use of cookies is regulated under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Consent is required for cookies that collect personal information beyond what is necessary.
• United Kingdom: Use of cookies is regulated under the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR. We obtain your consent for all non-essential cookies (e.g., analytics, advertising).

6. Managing Cookies

You can control cookies in the following ways:

• Cookie Banner: When you first visit our Site, you can choose to accept or reject non-essential cookies.
• Browser Settings: Most browsers allow you to block or delete cookies. Check your browser's "Help" section.
• Opt-Out Tools:
  • Google Analytics Opt-out
  • Meta Ads Settings

Please note: disabling some cookies may affect website functionality.

7. Updates to This Policy

We may update this Cookies Policy to reflect changes in technology, law, or our practices. Updates will be posted on this page with a revised "Effective Date."

8. Contact Us

Headquarters (Primary):

Dentalflo AI Pty Ltd
📧 hello@dentalfloai.com.au
📞 (07) 2113 1176
📍 Suite 312 - 34-36 Glenferrie Drive, Robina QLD 4226, Australia

UK Office (For UK Clients):

Dentalflo AI Ltd
📧 hello@dentalfloai.com
📞 +44 (0)20 1234 5678
📍 Suite 10, 15 Bishopsgate, London, EC2N 3AR, United Kingdom
🔗 GDPR Representative: DataRep UK
📑 ICO Registration No: ZB980408